Thank you for choosing UAB Jarsera.

We hope you are satisfied with your purchase. If you are not happy with the product you received, you may request a return in accordance with the following refund and return policy.

  1. 30-Day Return Policy

We offer a 30-day return period.

You may contact us to request a return within 30 days of receiving the item.

To request a return, please contact us via email and provide the following information:

Order number;
Product details;
Recipient’s name;
Reason for the return request.

We may be unable to accept return requests submitted after the 30-day period, unless the item has a quality defect or falls under special circumstances required by law.

  1. Return Conditions

Returned items must meet the following conditions:

The item has not been used;
The item remains in its original condition;
The item’s packaging, accessories, and related attachments are complete;
The item shows no signs of man-made damage, misuse, or conditions that would prevent resale.

We may be unable to accept returns for items that have been used, damaged, or rendered unsellable due to personal reasons.

If the item has a manufacturing defect or you received the wrong item, please contact us promptly, and we will handle the matter based on the specific circumstances.

  1. One-Time Sale Product Notice

All products sold on this website are one-time sale items.

Unless there are quality defects, manufacturing issues, or order errors, no long-term services, recurring supplies, or other ongoing sales commitments are provided after purchase.

  1. Return Shipping Costs

Except in the following situations, shipping costs incurred for returns are generally borne by the customer:

Receipt of the wrong item;
The item has a quality defect;
The item was damaged during transit.

If the return is due to reasons attributable to UAB Jarsera, we will cover the relevant costs based on the actual situation.

  1. Refund Process

Upon receiving the returned item, we will inspect its condition.

Once we confirm that the return requirements are met, we will process the refund within a reasonable timeframe.

The refund will be issued via your original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on the processing times of banks, credit card issuers, or payment service providers. 6. Damaged, Missing, or Incorrect Items

If the items you receive fall into any of the following categories:

Damaged items;
Items with missing accessories;
Incorrect items received;

Please contact us as soon as possible and provide:

Order number;
Photos of the items;
Description of the issue.

We will assist you in resolving the matter.

  1. Order Cancellation

If your order has not yet entered the shipping process, you may contact us as soon as possible to request a cancellation.

If the order has already been shipped, it must be handled according to the return process.

  1. Contact Information

To request a return or refund, or for any inquiries, please contact us at:

Email: healthcaresales@insulatedcupstraw.com

Phone: +370 38351952

Registered Address:
Vilniaus g. 102B, Molėtai, 33114 Molėtų r. sav., Lithuania

Company Registration Number: 305995684 / LT100014740316